Support & Training

P2 Owner Support Services

Administrative Support that Sets Us Apart

As a valued Right Hand Senior Care franchise owner, we take care of you. We’ll spend plenty of time with you before you open your business, and then equip you with resources to run your business smoothly.

Comprehensive Training Program:

  • Preliminary online training
  • 3 full days of on the job training at your business location
  • Documentation like our confidential operations manual filled with best practices in daily operations, marketing, and more…

Amazing Administrative Support from P2 Owner Support Services–our Affiliate Support Company

  • Dedicated call center
  • Client care administrative support
  • Recruiting assistance
  • Administrative support for caregiver scheduling and training
  • Payroll entry
  • Reporting on billing, payments, and HR
  • Bookkeeping
  • …and more

We provide all these services for you because we understand the needs of a Right Hand franchisee.

Focus on what only you can do
Let us do the rest

From HR services to bookkeeping, P2 Owner Support has you covered. We provide comprehensive back-office support that fits your goals. Our services are customizable and can scale up or down as your business needs change.

Employee Recruiting

When you need to expand your in-house team, P2 Owner Support can help. Our staff members can:

  • Post job openings online
  • Review and evaluate applicants
  • Conduct a preliminary interview with each qualifying candidate
  • Coordinate and schedule in-person interviews
  • Provide recruitment analyses and statistics

Employee Training

Streamline employee training for new hires and existing team members by letting us:

  • Assign training materials
  • Send automated training reminders​
  • Track and report employee training progress and completion
  • Format training materials
  • Monitor continuing education requirements
  • Conduct caregiver surveys


Don’t get bogged down by scheduling details and concerns when we can:

  • Manage and adjust schedules
  • Communicate schedules and changes to your team
  • Enter client care schedules into business systems
  • Notify back-up employees of shift changes
  • Manage time off requests
  • Send automatic reminders of upcoming shifts
  • Create comprehensive shift reports
  • Manage caregiver availability and limitations

Telephone Support Services

We’re available around the clock — so you don’t have to be — with our:

  • 24/7 phone support
  • Inbound lead reporting
  • Call answering, screening and forwarding
  • English speaking support staff

Employee Onboarding

Let us onboard your new employees so they can get to work fast. We provide:

  • Background check coordinating and processing
  • Employment history verification and reference checks
  • Verification of qualifications and ability to work
  • Orientation and training scheduling
  • Systems account activation
  • Welcome communications
  • Onboarding instructions and documents

Client Care Administrative Support

We can help you ensure consistent, high-quality client care by:

  • Processing client intake forms
  • Creating care plans from approved templates
  • Conducting client surveys
  • Managing service logs and progress notes
  • Providing first-level response to clients

Bookkeeping Services

We can help you track your budget and expenses and get your money where it needs to go by:

  • Generating budget data and reports
  • Reconciling bank statements and transactions
  • Managing expense processing systems
  • Preparing draft invoices and sending approved invoices
  • Generating reports on paid and outstanding invoices
  • Obtaining Medicaid billing data
  • Conducting payroll data entry