Support & Training
P2 Owner Support Services
Administrative Support that Sets Us Apart
Comprehensive Training Program:
- Preliminary online training
- 3 full days of on the job training at your business location
- Documentation like our confidential operations manual filled with best practices in daily operations, marketing, and more…
Amazing Administrative Support from P2 Owner Support Services–our Affiliate Support Company
- Dedicated call center
- Client care administrative support
- Recruiting assistance
- Administrative support for caregiver scheduling and training
- Payroll entry
- Reporting on billing, payments, and HR
- Bookkeeping
- …and more
We provide all these services for you because we understand the needs of a Right Hand franchisee.
Focus on what only you can do
Let us do the rest
From HR services to bookkeeping, P2 Owner Support has you covered. We provide comprehensive back-office support that fits your goals. Our services are customizable and can scale up or down as your business needs change.
Employee Recruiting
When you need to expand your in-house team, P2 Owner Support can help. Our staff members can:
- Post job openings online
- Review and evaluate applicants
- Conduct a preliminary interview with each qualifying candidate
- Coordinate and schedule in-person interviews
- Provide recruitment analyses and statistics
Employee Training
Streamline employee training for new hires and existing team members by letting us:
- Assign training materials
- Send automated training reminders
- Track and report employee training progress and completion
- Format training materials
- Monitor continuing education requirements
- Conduct caregiver surveys
Scheduling
Don’t get bogged down by scheduling details and concerns when we can:
- Manage and adjust schedules
- Communicate schedules and changes to your team
- Enter client care schedules into business systems
- Notify back-up employees of shift changes
- Manage time off requests
- Send automatic reminders of upcoming shifts
- Create comprehensive shift reports
- Manage caregiver availability and limitations
Telephone Support Services
We’re available around the clock — so you don’t have to be — with our:
- 24/7 phone support
- Inbound lead reporting
- Call answering, screening and forwarding
- English speaking support staff
Employee Onboarding
Let us onboard your new employees so they can get to work fast. We provide:
- Background check coordinating and processing
- Employment history verification and reference checks
- Verification of qualifications and ability to work
- Orientation and training scheduling
- Systems account activation
- Welcome communications
- Onboarding instructions and documents
Client Care Administrative Support
We can help you ensure consistent, high-quality client care by:
- Processing client intake forms
- Creating care plans from approved templates
- Conducting client surveys
- Managing service logs and progress notes
- Providing first-level response to clients
Bookkeeping Services
We can help you track your budget and expenses and get your money where it needs to go by:
- Generating budget data and reports
- Reconciling bank statements and transactions
- Managing expense processing systems
- Preparing draft invoices and sending approved invoices
- Generating reports on paid and outstanding invoices
- Obtaining Medicaid billing data
- Conducting payroll data entry
